|
Conscientious,
resourceful, and organized professional with 16+ years of experience in the
telecommunications and customer satisfaction industry acting within
established policies and procedures to meet and exceed company goals.
Seeking
a challenging position where I can utilize my superb communication,
customer relation and problem-solving skills in a professional, innovative
corporate environment.
|
Level
3 Communications/Global Crossing*
Toll-free
Provisioner
Southfield,
MI
4/2000
– 4/2016
·
Worked with national and international telecommunication
providers to gain responsible organization of Toll-free numbers.
·
Coordinated the implementation of add/change/disconnect
and install activities for switched and dedicated services.
·
Verified order accuracy and created wiring instructions.
(Workload ranged from 20 to 400+ orders depending on company).
·
Monitored and escalated provisioning milestones and
coordinated timelines with various departments.
·
Scheduled service cutovers in domestic and international
markets - included U.S., Canada, Europe, Asia, and Mexico.
·
Ensured orders were implemented and generated revenue
within established time frames.
·
Developed and maintained Excel spreadsheet to track
order activity.
·
Performed initial routine data testing, researched and
fixed errors, dispatched tech for test and troubleshooting.
·
Maintained customer rapport by listening to and
resolving concerns; answered questions and managed customer expectations.
*Level
3 Communications acquired Global Crossing in 2011.
|
|
Michigan
National Guard
3/1997-9/2003
Pontiac,
MI
United
States Army – E4 Specialist
11/1990-3/1997
Fort
Dix, NJ; Seoul, South Korea; Fort Hood, TX
|